Operations manager
TipperaryCpl
...Manage workloads, case volumes, resourcing, and scheduling to meet agreed SLAs and KPIs. Act as the senior escalation point for complex client, intermediary, or complaint matters. Ensure accurate, consistent, and compliant information is provided to clients and advisers. Oversee monthly quality assurance reviews of customer [...]
Category Management & Consulting
2 days ago in TechSkills