Team manager insurance- personal lines
CorkCpl
...team of Customer Service Advisors and Team Coaches. Ensure delivery of regulated insurance services in line with MCC standards and CBI compliance. Support team members in achieving and maintaining APA qualifications and MCC accreditation. Monitor and manage performance against SLAs, KPIs, quality, and compliance metrics. [...]
Category Customer Services & Call Centre
30+ days ago in TechSkills