Enterprise service manager - sd team lead l2 | dublin, ie
DublinERGO
...other resolver teams on major Incident management (MIM) process for critical P1/P2 incidents, by tracking end user impact. • Driving required swift resolution to all internal/external SD (L2, DESK SIDE SUPPORT, L3) escalations and putting required controls/mechanisms in place to mitigate them in future. • Timely SD [...]
Category Management & Consulting