Global head of service performance management , managing director
KilkennyState Street Bank
...source of service performance data, including KPIs, SLAs, and scorecards.KPIs, SLAs, and Reporting Define and govern global technology KPIs, ensuring they reflect both operational and business outcomes. Oversee SLA/OLA governance with internal IT functions and external partners, ensuring adherence and escalation management. Own [...]
Category Management & Consulting