Enterprise service manager - sd team lead l2 | dublin, ie
DublinERGO
...cycles. • Drive daily/weekly/monthly/quarterly billing aspects ((Production vs Productive) hours, Occupancy, Utilization) in line with solution. • Accountable & responsible for all SD (L2, DESK SIDE SUPPORT, L3) internal operational metrics, external contractual metrics (KPI's, OLA's & SLA's), drive CSI projects with [...]
Category Management & Consulting