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GalwayPlanet Payment
...Ensure accurate and timely documentation of incidents in ITSM tools (e.g., ServiceNow), and facilitate Post-Incident Reviews (PIRs) to drive remediation and service improvement. Ensure adherence to ITIL best practices for Incident, Problem, and Change Management. Monitor and report on incident KPIs, including MTTR (Mean Time to [...]
Category Banking, Insurance, Finance & Accountancy
11 days ago in Experteer