Workforce management lead – ai enabled contact centre optimisation
GalwayCpl
...supporting an onshore and offshore workforce of approximately 200 FTE across voice, digital, and back-office channels. The role carries formal authority to recommend, replace, or decommission workforce management and AI tools, with direct visibility of cost, benefit, and return on investment. The successful candidate will be [...]
Category Management & Consulting
30+ days ago in TechSkills