Enterprise sd l1 engineer | dublin, ie
DublinERGO
...a user reports a hardware Incident the Service Desk will triage with the user, and attempt remote resolution, if this fails, they will route to L2 - Deskside support). • Inform user, close the ticket (e.g. advice and information requests). • Log, assign and report only (e.g. for an issue with a [...]
Category Engineering & Architecture