Enterprise service manager - sd team lead l2 | dublin, ie
DublinERGO
...(standard, emergency, normal) knowledge change requests as per ITIL process. • Support SDM, TAM, Problem Managers, other resolver teams on major Incident management (MIM) process for critical P1/P2 incidents, by tracking end user impact. • Driving required swift resolution to all internal/external SD (L2, DESK SIDE SUPPORT, [...]
Category Management & Consulting