Enterprise service manager - sd team lead l2 | dublin, ie
DublinERGO
...internal operational metrics, external contractual metrics (KPI's, OLA's & SLA's), drive CSI projects with innovative tech solutions. • Identifying repeat Incidents and raise any P1/P2 incidents. Engage and support Problem manager to drive (preliminary & final) - RCA, resolution & mitigation plans. Later driving required [...]
Category Management & Consulting