Workforce management lead – ai enabled contact centre optimisation
GalwayCpl
WORKFORCE MANAGEMENT LEAD – AI ENABLED CONTACT CENTRE OPTIMISATIONMy client, a Galway-based insurer, is seeking to appoint a Workforce Management Lead to take full operational ownership of workforce planning, AI-enabled optimisation, and cost-efficient service delivery across a regulated, multi-channel [...]
Category Management & Consulting