Genesys cloud administrator
Genesys
...CX users, roles, queues, skills, and routing Configure IVRs and Architect call flows Manage omnichannel capabilities (voice, chat, email, messaging) Monitor platform performance and troubleshoot issues Create and maintain reports, dashboards, and analytics Support integrations with systems such as ServiceNow, CRM, and SSO [...]
Category Restaurant, Catering & Hospitality