Trainer & quality coach (finnish-speaking) - fashion brand
BarcelonaConcentrix Spain
...agents' development through training, coaching, and quality actionsDeliver onboarding and training for new agents and follow up on mandatory trainingsIdentify individual and team skill gaps and coordinate training plans with Team Managers and the global training teamMonitor and evaluate customer interactions using Quality [...]
Job Type: Full-time
Category Education, Training, & Library