Workforce management lead – ai enabled contact centre optimisation
GalwayCpl
...service levels, cost-to-serve, and agent experience.· The postholder will actively monitor real-time and intraday performance, taking decisive corrective action to protect SLAs and operational outcomes.· Clear, executive-level reporting will be delivered on forecast accuracy, occupancy, shrinkage, [...]
Category Management & Consulting
30+ days ago in TechSkills