Agent cross jobs in Connacht at Cpl 1 -2 of 2 (0.000s)

Director of architecture - enterprise contact centre

GalwayCpl

...Self Service, CCaaS Implementations, Agent Desktop, Workforce Mgmt and Data Analytics.Experienced Solution Architect that has deployed successful large scale projects utilising public cloud technologies. ValueOversee all Contact Centre capabilities, operational excellence, solution architectures, guidelines and specs.Support [...]

Category Management & Consulting

4 days ago in TechSkills

Workforce management lead – ai enabled contact centre optimisation

GalwayCpl

...service levels, cost-to-serve, and agent experience.· The postholder will actively monitor real-time and intraday performance, taking decisive corrective action to protect SLAs and operational outcomes.· Clear, executive-level reporting will be delivered on forecast accuracy, occupancy, shrinkage, [...]

Category Management & Consulting

30+ days ago in TechSkills

Agent cross jobs in Connacht at Cpl 1 -2 of 2 (0.000s)

Director of architecture - enterprise contact centre

Workforce management lead – ai enabled contact centre optimisation

Receive the latest job by email