Customer service associate
DublinAccenture Limited
Job Title Customer Service Associate Main Functions • Bug bashes /Bridge calls: Open call to help analysts who struggle /are stuck with cases • EC's/ D2E: review Escalations and send to Eng. • IRT/Accuracy reports: assist the Team Lead to get insights on these metrics • Assist with New joiners during shadowing sessions • Supervision of [...]
Category Customer Services & Call Centre